The The Influence of Industrial Psychology, Workload, and Work Environment on Productivity: A Case Study of Gen Z in Jakarta
Abstract
As the latest demographic to join the modern labor market, Generation Z displays unique traits and professional expectations. This study examines how industrial psychology, workload, and the work environment affect the productivity of Generation Z workers in Jakarta. Utilizing a quantitative methodology, empirical evidence was gathered via questionnaires compiled from 100 Generation Z employees throughout the Jakarta region. The collected data were subsequently evaluated through Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS. The empirical findings demonstrate that industrial psychology, workload, and work environment collectively exert a significant impact on the productivity of Generation Z staff in Jakarta. On an individual level, both industrial psychology and workload variables show a significant partial influence on overall productivity. Conversely, the work environment does not demonstrate a statistically significant effect on the productivity of Generation Z employees within this area. These outcomes imply that enterprises should prioritize psychological well-being and manageable workloads to maximize the efficiency of younger talents.
Downloads
References
2. Cain, B. (2007). A Review of the Mental Workload Literature. Canada: Human System Integration Section.
3. Candana, D. M. (2024). Produktivitas Kerja. In H. A. Dori Mittra Candana, Model Kinerja dan Produktivitas Kerja Karyawan (p. 18). Padang: CV. Gita Lentera. Carebridge EAP. (2025). Gen Z mental health needs in the workforce.
4. Duan, S. X., & Deng, H. (2023). Exploring the impact of digital work on work-life balance and job performance: A technology affordance perspective. Information Technology & People, 36(5), 2009–2029.
5. Edy, Sutrisno. (2020). Manajemen Sumber Daya Manusia. Kencana Prenada Media Group, Jakarta.
6. Farid, R., & Satia, A. (2023). Pengaruh Motivasi, Lingkungan Kerja, dan Kompensasi Terhadap Kinerja Karyawan Generasi Z di Kota Batam. BALANCE: Economic, Business, Management and Accounting Journal, 20(2), 162. https://doi.org/10.30651/BLC.V20I2.18585
7. Ferawati, A. (2017). Pengaruh Lingkungan Kerja dan Disiplin Kerja terhadap Kinerja Karyawan. Agora, 5(1).
8. Hancock, P. A., & Meshkati, N. (Eds.). (1988). Human mental workload. North-Holland.
9. Iorgulescu, M. C. (2016). Generation Y challenges and opportunities for the workforce. Management & Marketing, 11(1), 405–415. https://doi.org/10.1515/mmcks-2016-0005
10. Khairil, M., & Rinaldi. (2025). Pengaruh Beban Kerja, Stres Kerja, dan Motivasi Kerja terhadap Produktivitas Karyawan Generasi Z di Yogyakarta. Optimal: Jurnal Ekonomi dan Manajemen.
11. Mahmoud, A.B., Fuxman, L., Mohr, I., Reisel, W.D., & Grigoriou, N. (2021). We aren’t your reincarnation! International Journal of Manpower, 42(1), 193–209. https://doi.org/10.1108/IJM-09-2019- 0448
12. McCormick, E. J.& Tiffin, J. (1975). Industrial Psychology. New Delhi: Prentice-Hall of India Private Limited.
13. Muchinsky, P.M. (2000). Psychology Applied to Work. Belmont: Wadsworth
14. Munandar, A. S. (2011). Psikologi Industri Dan Organisasi. Jakarta: Universitas Indonesia (UI-Press)
15. Parashakti, R. D., & Noviyanti, D. (2021). Pengaruh motivasi, lingkungan kerja, dan pelatihan kerja terhadap produktivitas kerja karyawan. Jurnal Ekonomi Bisnis, Manajemen Dan Akuntansi (JEBMA), 1(2), 127–136. https://doi.org/10.47709/jebma.v1i2.994
16. Pratiwi, H. N. (2019). Pengaruh Kompetensi Dan Beban Kerja Terhadap Kinerja Pegawai Pada Dinas Komunikasi Dan Informatika Provinsi Jawa Barat. institutional repositories & scientific journals.
17. Rabuana., Ningsih, N., & Yanuar. (2023). “The Influence of Work Environment and Work Engagement on Employee Performance Mediated by Employee Well-Being.” Munaddhomah: Jurnal Manajemen Pendidikan Islam 4 (3). Institut Pesantren Kh. Abdul Chalim Pact Mojokerto: 541–57. doi:10.31538/munaddhomah.v4i3.523
18. Rismayadi, B. (2015). Faktor-Faktor Yang Mempengaruhi Produktivitas Karyawan (Studi Kasus Pada CV. Mitra Bersama Lestari Tahun 2015). Manajemen Dan Bisnis.
19. Rolos, J., Sambul, S., & Rumawas, W. (2018). Pengaruh Beban Kerja Terhadap Kinerja Karyawan pada PT Asuransi Jiwasyara Cabang Manado Kota. Administrasi Bisnis, 19- 27.
20. Saputra, N., Nasip, I., & Sudiana, K. (2021). The effect of availability digital facility at home on work productivity. International Conference on Information Management and Technology, 1, 783–788.
21. Subandowo, M. (2021). The delineation of civilization and productivity in the prespectives of demographic bonus and generation Y and Z in indonesia, Postgraduate School, Universitas PGRI Adi Buana Surabaya.
22. Sudiharto. (2001). Study Waktu tentang Beban Kerja dan Hubungannya dengan Kinerja.
23. Sujalu, A. P et al. (2021). Statistik Ekonomi 1. Zahir Publishing.
24. Sunyoto, D. (2015). Penelitian Sumber Daya Manusia. Jakarta: Buku Seru.
25. Supradi, 2003. Kinerja Karyawan. Jakarta: Ghalia Indonesia.
26. SWA. https://swa.co.id/read/451292/generasi-pemberontak-mendorong-produktivitas-team-workdengan-psychological-safety
27. The Jakarta Consulting Group. (2025). Fenomena Picky Job Gen Z: Antara Idealisme dan Realitas Kerja. The Jakarta Consulting Group. https://jakartaconsulting.com/id/fenomena-picky-job-gen-z-antaraidealisme-dan-realitas-kerja/
28. Winata, Edi. 2022. Manajemen Sumber Daya Manusia Kompensasi Dalam Kinerja Karyawan. Lombok Tengah: Pusat Pengembangan Pendidikan dan Penelitian Indonesia
29. Yacine, L., & Karjaluoto, H. (2022). Hybrid work: Gen Z expectations and internal employer branding implications. In P. Madan, S. Tripathi, F. Khalique, G. Puri (Eds.), Reenvisioning organizations through transformational change: A practitioners guide to work, workforce, and workplace (pp. 21–50). Routledge.
30. Zen, A. (2023). Determinant of employee engagement and productivity: An analysis of work motivation, competemce, compensation, ad transactional leadership. East Asian Journal of Multidisciplinary Research, 2(2), 863–889. https://doi.org/10.55927/eajmr.v2i2.2981
Copyright (c) 2026 Arif Murti Rozamuri, Nauma Sari Simangunsong, Mega Bagus Herlambang

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

