This study aims to see the direct effect of Emotional Intelligent and Transformational Leadership on employee performance and job satisfaction, the direct effect of job satisfaction on employee performance, and whether job satisfaction mediates the direct effect of Emotional Intelligent and Transformational Leadership on employee performance at PT. Surya Tsabat Mandiri. This research was conducted using a quantitative approach with survey methods and probability sampling techniques. The instruments were previously tested using the SPSS tool, and hypothesis testing and research data were analyzed using SEM on SmartPLS software version 3.2.9. The results showed that Emotional Intelligent had a positive and significant direct effect on employee satisfaction and performance, in contrast to Transformational Leadership, which only had a positive and significant direct effect on employee job satisfaction but a negative and insignificant on employee performance. On the other hand, job satisfaction has a positive and significant direct effect on employee performance. Further results show that job satisfaction mediates the direct effect of Emotional Intelligent and Transformational Leadership on employee performance.
Keywords: Emotional Intelligence, Transformational leadership, Job Satisfaction, Employee Performance
Emotional Intelligence, Transformational leadership, Job Satisfaction, Employee Performance
Asbari, M., Purwanto, A. and Budi, P., 2020. Pengaruh Iklim Organisasi dan Kepemimpinan Transformasional Terhadap Produktivitas Kerja Inovatif Pada Industri Manufaktur di Pati Jawa Tengah. [online] Jurnal Produktivitas, Available at:
Bass, B.M. and Avolio, B.J., 1990. Developing transformational leadership: 1992 and beyond. Journal of European Indsutrial Training, 14(1), pp.21–27. https://doi.org/https://doi.org/10.1108/03090599010135122.
Bass, B.M. and Avolio, B.J., 1997. Ful range leadership development - Manual for the multifactor leadership questionnaire. Redwood City: CA: Mind Garden.
Bernardin, H.J. and Russel, J.E.A., 2013. Human Resource Management: An Experential Approach. 6th ed. New York: McGraw-Hill Education.
Brackett, M.A. and Salovey, P., 2006. Measuring emotional intelligence with the Mayer-Salovery-Caruso Emotional Intelligence Test (MSCEIT). Psicothema, 18, pp.34–41.
Burns, J.M., 1978. Leadership. New York: NY: Harper and Row.
Campbell, J.P., 1999. The definition and measurement of performance in the new age. In: D.R. Ilgen and E.D. Pulakos, eds. The changing nature of performance: Implications for staffing, motivation, and development. San Fransisco: CA: Jossey-Bass.pp.399–430.
Cranny, C.J., Smith, P.C. and Stone, E.F., 1992. Job Satisfaction: How People Feel About Their Jobs and How It Affects Their Performance. Lanham: Lexington Books.
David, S., Armanu and Afnan, T.E., 2017. The Effects of Transformational Leadership and Personalityon Employee Perfomance in Nissan Malang Mediated by Organizational Commitment. Russian Journal of Agricultural and Socio-Economic Sciences, 61(1), pp.207–215. https://doi.org/10.18551/rjoas.2017-01.21.
Donaldson-Feilder, E.J. and Bond, F.W., 2004. The relative importance of psychological acceptance and emotional intelligence to workplace well-being. In: British Journal of Guidance and Counselling. pp.187–203. https://doi.org/10.1080/08069880410001692210.
Eldor, L., 2016. Work Engagement: Toward a General Theoretical Enriching Model. Human Resource Development Review, 15(3), pp.317–339. https://doi.org/10.1177/1534484316655666.
Ghozali, I., 2018. Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Semarang: Universitas Diponegoro.
Ghozali, I. and Laten, H., 2015. Partial Least Square Konsep, Teknis dan Aplikasi Menggunakan Program SmartPLS 3.0. . Semarang: Universitas Diponegoro.
Goleman, D., 1995. Emotional Intelligence. New York: Bantam Books.
Goleman, D., 1998. Working with Emotional Intelligence. New York: Bantam Books.
Hair, J.F., Sarstedt, M., Hopkins, L. and Kuppelwieser, V.G., 2014. Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, https://doi.org/10.1108/EBR-10-2013-0128.
Janssen, O. and van Yperen, N.W., 2004. Employees’ Goal Orientations, the Quality of Leader-Member Exchange, and the Outcomes of Job Performance and Job Satisfaction. Source: The Academy of Management Journal, .
Kaur, N. and Hirudayaraj, M., 2021. The Role of Leader Emotional Intelligence in Organizational Learning: A literature Review Using 4I Framework.
Koronios, K., Kriemadis, A., Dimitropoulos, P., Douvis, I., Papadopoulos, A. and Manousaridou, G., 2019. Emotional Intelligence of Employees in the Hospitality Sector: Exploring Its Effects on Job Satisfaction and Performance. In: Springer Proceedings in Business and Economics. Springer Science and Business Media B.V.pp.515–525. https://doi.org/10.1007/978-3-030-03910-3_35.
Krisnanda, P.H. and Surya, I.B.K., 2019. Effect of emotional and spiritual intelligence on transformational leadership and impact on employee performance. International research journal of management, IT and social sciences, 6(3), pp.70–82. https://doi.org/10.21744/irjmis.v6n3.634.
Luthans, F., 2006. Perilaku Organisasi. 10th ed. Yogyakarta: Penerbit Andi.
Luthans, F., 2011. Organizational Behaviour: An Evidence-Based Approach. New York: McGraw-Hill.
María, J., Landa, A., Martinez De Antoñana, R. and Lopez-Zafra, E., 2004. Perceived emocional intelligence and life satisfaction in undergraduate university students Leadership View project Gender Stereotypes View project. [online] Available at:
Mathis, R.L. and Jackson, J.H., 2006. Human Resource Management (Kesepuluh). Jakarta: Salemba Empat.
Mayer, J.D., Caruso, D.R. and Salovey, P., 1999. Emotional Intelligence Meets Traditional Standards for an Intelligence.
Mayer, J.D. and Salovey, P., 1997. What is Emotional Intelligence? In: Emotional development and emotional intelligence: Implications for educators . New York: Basic Books.pp.3–31.
Mayr, M.L., 2017. Transformational Leadership and Volunteer Firefighter Engagement: The Mediating Role of Group Identification and Perceived Social Impact. Nonprofit Management and Leadership, 28(2), pp.259–270. https://doi.org/10.1002/nml.21279.
Mulyasari, I., 2019. PENGARUH KECERDASAN EMOSIONAL DAN KOMPETENSI TERHADAP KINERJA PEGAWAI. Journal of Management Review, 2(2), p.190. https://doi.org/10.25157/jmr.v2i2.1786.
Nam, K.A. and Park, S., 2019. Factors Influencing Job Performance: Organizational Learning Culture, Cultural Intelligence, and Transformational Leadership. Performance Improvement Quarterly, 32(2), pp.137–158. https://doi.org/10.1002/piq.21292.
Neuman, W.L., 2014. Social Research Methods; Qualitative and Quantitative Approaches . Seventh ed. [online] Pearson. Available at:
Northouse, P.G., 2013. Leadership: theory and practice. 6th ed. Thousand Oaks: CA: Sage.
Park, C.H., Kim, W. and Song, J.H., 2015. The Impact of Ethical Leadership on Employees’ In-Role Performance: The Mediating Effect of Employees’ Psychological Ownership. Human Resource Development Quarterly, 26(4), pp.385–408. https://doi.org/10.1002/hrdq.21217.
Purwanto, A., Sopa, A., Asbari, M., Budi Santoso, P., Hutagalung, D., Maesaroh, S., Ramdan, M. and Primahendra, R., 2020. Hard Skills versus Soft Skills: Which are More Important for Indonesian Employees Innovation Capability. International Journal of Control and Automation, [online] 13(2), pp.156–175. Available at:
Rexhepi, G. and Berisha, B., 2017. The effects of emotional intelligence in employees performance. Int. J. Business and Globalisation, .
Robbins, S.P., 2003. Essentials of Organizational behavior. 7th ed. New Jersey: Pearson Education, Inc.
Robbins, S.P., 2006. Perilaku Organisasi. Jakarta: Salemba Empat.
Roberts-Turner, R., Hinds, P.S., Nelson, J., Pryor, J., Robinson, N.C. and Wang, J., 2014. Effects of Leadership Characteristics On Pediatric Registered Nurses’ Job Satisfaction. Pediatric Nursing, 40(5), pp.236–256.
van Rooij, S.W. and Merkebu, J., 2015. Measuring the Business Impact of Employee Learning: A View From the Professional Services Sector. Human Resource Development Quarterly, 26(3), pp.275–297. https://doi.org/10.1002/hrdq.21211.
Rozanna, N., Adam, M., Shabri, M. and Majid, A., 2019. Does Job Satisfaction Mediate the Effect of Organizational Change and Organizational Culture on Employee Performance of the Public Works and Spatial Planning Agency? Issue 1. Ser. IV, [online] 21, pp.45–51. https://doi.org/10.9790/487X-2101044551.
Spector, P.E., Zapf, D., Chen, P.Y. and Frese, M., 2000. Why negative affectivity should not be controlled in job stress research: don’t throw out the baby with the bath water. Journal of Organizational Behavior, pp.79–95.
To, M.L., Tse, H.H.M. and Ashkanasy, N.M., 2015. A multilevel model of transformational leadership, affect, and creative process behavior in work teams. Leadership Quarterly, 26(4), pp.543–556. https://doi.org/10.1016/j.leaqua.2015.05.005.
Winandar, F.F., Sudiarditha, I.K.R. and Susita, D., 2021. Jurnal E-Bis (Ekonomi-Bisnis) Pengaruh Budaya Kerja Dan Kecerdasan EmosionaI Terhadap Kinerja Karyawan Dengan Kepuasan Kerja sebagai VariabeI Mediasi Pada PT. Matahari Department Store Tbk. 5(1), pp.83–99. https://doi.org/10.37339/jurnal.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The objectives of IJEBE are to establish an effective communication between policy makers, government agencies, academic and research institutions and professional’s person concerned with business, entrepreneurship and Small Medium Enterprise (SME) in a community.
Written application must be made to the Managing Editor for permission to reproduce any of the contents of the journal for use in other than course of instruction—e.g., inclusion in books of readings or in any other publications intended for general distribution. In consideration for the grant of permission by the journal in such instances, the applicant must notify the author(s) in writing of the intended use to be made of each reproduction. Normally, the journal will not access a charge for the waiver of copyright.
IJEBE publishes original papers, literature reviews, empirical studies, theoretical frameworks, case studies, and book reviews.
IJEBE is licensed under a Creative Commons Atribusi-noncommercial 4.0 Internasional License